Re: Bug-buddy-emails and accounts

[Luis Villa <luis villa gmail com>]

On 7/26/05, Elijah Newren <newren gmail com> wrote:
> On 7/26/05, Olav Vitters <olav bkor dhs org> wrote:
> > Currently when a bug-buddy email is submitted and the user does _not_
> > have a bugzilla.gnome.org account we:
> >  * asssign the bug to unknown gnome bugs
> >  * set a field in the bugs table to the real reporter
> >
> > When this happens a weird comment is added telling other readers than
> > the bug has been reassigned. This makes a reading think that the
> > reporter doesn't receive the bugmail anymore. In practice they still do.
> >
> > For 2.20 I want responses to emails to automatically add the comment to
> > the bug. There is a script for this that only needs some configuring
> > (+procmail). That script only works for persons with a *valid* Bugzilla
> > account.
> 
> Sweet, sounds great.  We'll need to check for "Out of Office
> auto-reply" messages, though, and respond with a big automated
> larting.
> 
> > Persons not having a Bugzilla account and just used bug-buddy will more
> > likely:
> >  - Not know about Bugzilla
> >  - Reply to every email transmitted to them
> >
> > However, even with the add-comment-to-bug script this will still fail.
> > This can be solved in two ways:
> > 1. If the user can't be found, add the comment as unknown gnome bugs
> > and include some text specifying the real submitter
> > 2. Create normal Bugzilla accounts for bug-buddy emails
> >
> > Option 1 is a hack upon a hack. I like option 2 more. Just mail the
> > password + instructions to them when the account has been created for
> > the first time. When they finally use that password and login, they will
> > actually be the reporter of the bugs they submitted (and have more
> > privileges).
> > Perhaps I could also do this for the existing accounts.
> >
> > Thoughts?
> 
> *shrug* I don't have any preferences between the two.  Luis, others?

I prefer #2, though I know it'll give us a lot of junk accounts. Can't
see any other real downside. If we wanted to get fancy, if the account
creation email bounces, we can add a note to the bug and point out
that the creator is unlikely to respond :)

Luis