Re: 1.4 updates

[Ali Abdin <aliabdin aucegypt edu>]

* Michael McElree - Sun Ireland - Tech Writer (Michael McElree ireland sun com) wrote at 17:02 on 05/10/00:
> Hi All,
> 
> One suggestion I would like to see 
> implemented involves a (minor) change to the Authors section 
> of 
> online help. 
> 
> It is very important for Sun (and for other companies 
> distributing GNOME in the future) that users are given a link 
> to a 
> page listing the appropriate support channel. Thus, GNOME on 
> Solaris users who need further support or information  on any 
> of 
> the core software would be given a link to a Sun-specific 
> contact 
> information page. In this way, each distribution of GNOME 
> would 
> direct users to the appropriate channel to obtain further 
> support. Each distributor of GNOME would only have to insert 
> the 
> relevant information on one page, rather than trying to change 
> the help for every piece of software. 
> 
> To take the example of the Mini-Commander applet - the Authors 
> section would read:
> 
> Mini-Commander was written by Oliver Maruhn 
> (<oliver maruhn com>). Please send all comments and 
> suggestions 
> via the following channels <link to relevant support details 
> page>.
> 
> This manual was written by Oliver Maruhn (<oliver maruhn com>) 
> Minor modifications and updates were made by Dan Mueth 
> (<d-mueth chicago edu>). Please send all comments and 
> suggestions 
> via the following channels <link to relevant support details 
> page>.
> 
> The default link would be to a page containing the text in the 
> current form. Sun (and other distributors) would replace this 
> page with one listing their own support contact details.

I don't think this is a good idea. I picture an image where bug reports end up
at vendors, instead of going 'upstream' to authors.

But anyway - I think the "appropriate" thing to do is hack bug-buddy to send
bug reports (by default) to the "vendor".

You could also provide a link on the desktop for suggestions (or write a
custom application that would users would click and would send bugs, features,
suggestions, etc. to the "vendors" email address).

I do not think the 'Help' box needs to be extended.

Regards,
Ali