Hello. I've just installed rt3, Request Tracker for the GNOME Sysadmin team. We are now setting it up and testing internally. As a result fe. the accounts gnome org alias should be handled via RT in the future. If there are other groups, like the GNOME foundation, who feel they might find a ticket based support system useful please speak up and we'll see if your problem could be solved with RT. More information about RT can be found from here: http://bestpractical.com/rt/ -- Yours, Toni Willberg GNOME Sysadmin Team
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