Re: Need better request tracking

[Shawn T Amundson <amundson eventloop com>]

On Tue, Apr 03, 2001 at 11:49:51AM -0400, Owen Taylor wrote:
> 
> Martin Baulig <martin home-of-linux org> writes:
> 
> > Maciej Stachowiak <mjs eazel com> writes:
> > 
> > > The number one problem I have in trying to fix this situation is that
> > > there is no easy way for me to see the list of open requests for a cvs
> > > account, sorted by how long the request has been open.
> > 
> > I don't see where your problem is, maybe you need a better mail program :-)
> > 
> > This is so easy:
> > 
> > (a) Make your mailer sort all cvsmaster mails into some special folder and
> >     let it sort the mails by thread, not by subject.
> > 
> > (b) When you want to process request, just go to that folder and read all
> >     your unread mails in it.
> > 
> > (c) After creating an account, send that "Done" message to cvsmaster and
> >     mark the whole thread as read.
> > 
> > So all you have to do is to look at unread mails ....
> > 
> > -- 
> > Please do always Cc: cvsmaster gnome org in all replies and
> > quote the whole mail you're referring to. This will make it
> > a lot easier for us to handle your request in a timely manner.
> 
> If multiple people are handling requests, I believe mailer tricks
> are a less convenient solution than request tracker.
> 
> Much harder for things to fall through the cracks with a 
> request tracker.
> 
>                                         Owen

What you want to install is Request Tracker available at:

http://fsck.com/projects/rt/

This is what I use for gtk.org, and what will probably be used for
gimp.org.  (Webmaster mail, ftp-admin, etc.)  It should do exactly
what Maciej wants and still allow replying via e-mail for those that
don't want to look at the requests in a web browser.

-Shawn

--
Shawn T. Amundson                       amundson eventloop com	
Research and Development                http://www.eventloop.com/
EventLoop, Inc.                         (651) 999-0130

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