Re: SV: (no subject)

[Robin Jeffries <Robin Jeffries eng sun com>]

Jared Spool has done some research, and finds that a button called 
"Tips" is much more likely to be chosen than Help.  I think the reason 
is the same as given for Explain; people have certain expectations 
about what help will provide, and both Tips and Explain imply 
different types of information 

Robin

|Delivered-To: gnome-gui-list gnome org
|Date: Fri, 17 Nov 2000 04:06:03 -0500
|From: Liam Quin <liam holoweb net>
|To: GNOME-Gui <gnome-gui-list gnome org>
|Subject: Re: SV: (no subject)
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|On Thu, Nov 16, 2000 at 10:19:39AM +0100, Blad, John Erling wrote:
|> >The point being that
|> >perhaps some people see asking for help as an admission of defeat.
|> 
|> Good point.. "Help" is more or less standardized, is there any good
|> ideas out there how to make it less obvious that the user is asking
|> for help? That is "offering some advice" instead.
|The suggestion in the book I read was "Explain", and I have always
|liked that.  I am not saying, let's change all Help menus to Explain
|menus, though, brcause I don't think that's enough.
|
|The documentation would have to be written with the idea that the
|computer is at fault for being too difficult to use, too.
|
|I'm not sure how one would do that in practice...
|
|Lee
|
|-- 
|Liam Quin - Barefoot in Toronto - liam holoweb net - 
http://www.holoweb.net/
|Ankh: irc.sorcery.net www.valinor.sorcery.net irc.gnome.org 
www.advogato.org
|author, The Open Source XML Database Toolkit, Wiley, August 2000
|Co-author, The XML Specification Guide, Wiley, 1999
|
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