Best approach to use?

[Elijah P Newren <newren math utah edu>]

Hi everyone,

Bug 116244 was marked as closed (and assumed fixed) by Martin Wehner
because there were several duplicates with nautilus 2.2.x, but none with
2.3.x, 2.4.x, or 2.5.x.  One reporter (who is also using
nautilus-2.2.1), who had his bug marked as a duplicate of 116244
reopened the bug.  He did provide some information for a guess at how to
reproduce, but nothing else.

I'm wondering what the best response would be.  This may even be
nautilus specific, since other products tend to not get as many bug
reports and therefore don't have the luxury (?) of being able to guess
at whether a bug has been fixed merely by the volume of reports per
version.  Here's what I was starting to type up, but maybe I'm going
about it all wrong :

Bill: That's really not a good reason to reopen.  You're using the same
version as the other people in this bug.  Of course, one can question
why it was closed, but since we got several reports of this crash from
people using 2.2 and *none* from people using either 2.3, 2.4, or 2.5,
then I'd say it's pretty safe to assume that upgrading does fix the
problem.  If you or anyone else discovers that they can duplicate this
under 2.4 or later, we'll be happy to reopen, but until that
happens...since there are so many bugs in bugzilla, the maintainers
aren't likely to get around to looking at a bug that no one can/has
duplicated in a recent version.  I hope that doesn't sound harsh,
because it'd be really nice to be able to track down every problem in
detail, but the reality is that Dave Camp and Alex Larsson are pretty
busy people.


Thoughts?

Elijah