Re: bug-buddy and your frequently duplicated bugs (how to reduce your bugzilla spam!)

[Wayne Schuller <k_wayne schuller id au>]

hi,

Thanks Elijah for your hard work.

Something I tried to do when setting up the mostfrequent/bugbuddy
interface, was try to get bug buddy to append the report to the most
frequent bug (and add the reporter to the cc list for the bug), rather
than discourage submitting anything for a popular duplicate bug.

At the time, I couldn't get bugzilla or its interface to do this.

Maybe this is possible with the new gnome bugzilla?

If this could work, it would mean that people COULD submit their report
for a highly duplicate bug, but all the info would go in the one report,
and people working on the bug would have an immediate audience of people
suffering from the bug to interact with.

Duplicate bug reports are actually useful data, we just need to allow
them to not cause inordinate time to triage or administrate.

Of course I am too busy to help with this. :)

thanks,
wayne


On Mon, 2005-01-03 at 15:07 -0700, Elijah Newren wrote:
> The list of bugs that bug-buddy shows has been woefully out-of-date
> for a long time.  So, instead of using the manual method of requiring
> people to add the bugbuddy keyword to bugs, we now instead
> automatically generate a list of the 20 bugs that have been the most
> frequently duplicated in the last month.
> 
> Unfortunately, there's one thing we can't automate: setting the
> Summary of such bugs to something meaningful for bug-buddy users.  We
> (the bugsquad) will try to look out for bugs that need retitling, but
> (a) maintainers may be better suited to summarizing some bugs, and (b)
> we didn't seem to do so well with the bugbuddy keyword so I'm not so
> confident we'll be on top of this either.
> 
> So please take a look at any frequently duplicated bugs you may have
> and try to set the title to something useful for bug-buddy users.  You
> can find a list of the most duplicated bugs in the last month at
> http://bugzilla.gnome.org/reports/recent-mostfrequent.cgi -- many of
> which could use improved summaries.  (For the curious: bug-buddy just
> uses the top 20 from this report; however, unlike this report,
> bug-buddy shows the product and component but doesn't show the number
> of duplicates, status, or resolution).
> 
> Cheers,
> Elijah
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-- 
Wayne Schuller <k_wayne schuller id au>