Re: Draining the Swamp: A Technical User's Experience

[<Jim Gettys hp com>]

> Actually, for the average non-technical user, it *is* a crucial
> point. If they cannot find the option they want quickly, they will
> likely give up. They are also likely to become frustrated, detracting
> from their ability to work with the system as a whole and perpetuating
> the unfortunate fear of computers that is so pervasive in our culture.
> 
> I've watched video footage of user testing that showed users failing
> to understand a UI that seemed very clear to me, as a programmer, and
> it was a huge wake-up call. Most people simply do not have the
> patience or desire to fiddle with things that programmers or other
> highly technical users do.
> 

Is it possible to get a copy of said video tape and exhibit it at future
meetings/conferences/GUADECs?  I suspect it would open many eyes...
			- Jim


--
Jim Gettys
Cambridge Research Laboratory
HP Labs, Hewlett-Packard Company
Jim Gettys hp com