Re: .desktop -> bugzilla

[James Henstridge <james daa com au>]

Ali Akcaagac wrote:

> On Thu, 2002-08-15 at 05:58, Luis Villa wrote:
>  
>
> > > KDE doesn't use bugzilla? It'd be nice if when KDE apps crash we can
> > > report bugs on them, and vice versa....
> > >      
> > They still use debbugs, which is the ultimate proof that it is our
> > destiny to rule the desktop :) 
> >    
>
> so ?
>
> i think their bugreporting system is far better than bugzilla.
>
> - their users don't need to deal with an horrible interface.
Which interface are you talking about?  Bug-buddy or the web based bug 
submission interface.  Do you have any ideas for improvement?

> - you can report bugs right from the app.
When a gnome app crashes, you can report a bug right away with bug 
buddy.  For non crasher bugs, you can start bug-buddy from the 
applications menu, or use your web browser.

> - no crappy login which requires another password.
There is a very good reason for wanting confirmation of the email 
address.  Many reported bugs are not very useful at face value, but if 
the maintainer has a way to get additional information from the 
reporter, then it can be much more useful.

> - it does what it has to do. simply reporting bugs.
As a maintainer, I want a system that helps manage and track bugs.  From 
this point of view, debbugs is horrible.  If the bug tracking system is 
unusable to the maintainers, then it doesn't matter how good the 
reporting interface is.

Debbugs may work okay for the Debian project, but most software projects 
have quite different needs.

> it may for sure have issues that i haven't seen yet but from an users
> point of view it can't go easier. how many bugs did you people missed
> for gnome because the user doesn't want to create yet another account
> for reporting some stuff. even bug-buddy isn't that comfortable after
> all.
I don't know the answer to that.  I know that I have received many 
useless bug reports from unreachable reporters in the past 
(root localhost localdomain, for instance).  I have had a fairly small 
number of really useful bug reports from anonymous sources in the past. 
I would be even happier if bug-buddy required people to have a valid 
bugzilla account (it could help them create it, of course).

> after all this may be for sure a matter of taste too.
>  

James.

--
Email: james daa com au              | Linux.conf.au   http://linux.conf.au/
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