Hovering to bring up the details dialog seems inconsistent with the rest of
the bigboard. We usually just show some tooltip when you hover over
something. Also, currently, if you hover over the currently played music
information which can be a part of the person item view, it brings up the
music details. On the other hand, right click in the Files stock shows the
slideout. Maybe we can do the same in the people stock.
I agree with Owen that right click is not discoverable enough.
Though I too find it confusing that clicking on some sections of the person
item brings up the chat, and clicking on other sections brings up the
details slideout, I am not sure that using the left click on any part of the
person item should be dedicated to opening the chat. I find that I want to
lookup some details (such as an e-mail or an external account) about the
person at least as often as I want to open a chat dialog. Maybe we can just
have an explicit "Chat" link next to a presence icon.
I think we should try to simplify the item view and to push actions
out to details dialog. The space on the bigboard is limited and the
repetition of the same action link for each of the items is visually
distracting.
What about making left click mean "talk with"? It would start a chat
when possible and fallback to email. It's a good default because it
should apply to almost all the items displayed, it's the most direct
action and it's something that people will want to do very often.
It is also good to keep in mind that there is a people browser view that you
get when you click More on the people stock, and develop these views in
parallel. Left-clicking on the items there currently shows the person's
details in the view on the left.
I don't think we need consistency there, they are different kind of UI
objects (proof in the fact that right click is more discoverable in
the browser than in the widget).
Also, I noticed that the default action for the people search results right
now is to open a Mugshot page. This needs to change, since IM contacts or
people who have not accepted a Mugshot invitation do not have a Mugshot
page. I think we should open a people browser with the person item selected
and the details showing in all cases.
Do we have a mail address in this case?
In the case we don't have a mail, nor an im contact, I think left
click could just show the details dialog.