References: <RT-Ticket-136118 ptgrey com>
	 <VPS561961nX81ZITII600000141 vps561961 ptgrey com>
In-Reply-To: <VPS561961nX81ZITII600000141 vps561961 ptgrey com>
Date: Mon, 26 Oct 2009 22:30:53 -0700
In-Reply-To: <VPS561961nX81ZITII600000141 vps561961 ptgrey com>
To: <ng oon ee eng monash edu my>
Message-ID: <rt-3 8 3-2898-1256621453-781 136118-21-0 ptgrey com>
Auto-submitted: auto-replied
MIME-Version: 1.0
Content-Transfer-Encoding: quoted-printable
Precedence: bulk
RT-Ticket: PGR #136118
Managed-by: RT 3.8.3 (http://www.bestpractical.com/rt/)
RT-Originator: ng oon ee eng monash edu my
References: <RT-Ticket-136118 ptgrey com>
	 <VPS561961nX81ZITII600000141 vps561961 ptgrey com>
Received-SPF: None (MUM-ITS-MAILGW2.monash.edu.my: support ptgrey com does
 not designate permitted sender hosts)
X-MS-Exchange-Organization-Antispam-Report:
 DV:3.3.5705.600;SV:3.3.4604.600;SID:SenderIDStatus
 None;OrigIP:130.194.13.163
X-MS-Exchange-Organization-SCL: 0
X-MS-Exchange-Organization-SenderIdResult: NONE
Subject: [PGR #136118] AutoReply: What's the exact format for the raw image
 data?
Reply-To: PGR Support Queue via RT <support ptgrey com>
From: PGR Support Queue via RT <support ptgrey com>
Content-Type: multipart/related; type="multipart/alternative"; boundary="=-Bs4SJ9HpEhxCbnxO9cSh"


--=3D-Bs4SJ9HpEhxCbnxO9cSh
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset=3D"UTF-8"

This message has been automatically generated in response to the creation o=
f a trouble ticket regarding:

         "What's the exact format for the raw image data?"

There is no need to reply to this message right now.  Your ticket has been =
assigned an ID of [PGR #136118]. Please include the string:

         [PGR #136118]

in the subject line of all future correspondence about this issue. For more=
 information on how the PGR technical support process works, please go to:

         http://www.ptgrey.com/support/kb/index.asp?a=3D4&q=3D167

While you are waiting for us to respond, we recommend taking a look at our =
knowledge base to see if you can find the answer to your question there.  T=
he link is:

         http://www.ptgrey.com/support/kb

Additionally, you should download and run our new system configuration anal=
ysis tool from the following link:

         http://www.ptgrey.com/support/downloads/dlhelper2.asp?dlfile=3Dpgr=
filever.exe

This program will allow us to determine and easily submit the configuration=
 of your system to your current ticket.  This will hopefully speed the reso=
lution of many simple support issues.

Thank you,
PGR Support Team
support ptgrey com

---------------------------------------------------------------------------
See the World's First USB 3.0 Camera at VISION 2009 in Stuttgart, Germany=20
(Hall 4, Booth A31)

http://www.ptgrey.com/usb3_sig
---------------------------------------------------------------------------


Support Ticket Details:
-----------------------------------------------=20
Name     : Ng Oon-Ee
Email    : ng oon ee eng monash edu my
Product  : Bumblebee2
S/N      : 9090709
Firmware :
Software :
OS       : WinXP
Part Num : BB2-03S2C-60

-----------------------------------------------=20
Hi, referring to=20
http://www.ptgrey.com/support/kb/index.asp?a=3D4&q=3D312&ST=3Dbumblebee

When capturing in Format 7 mode 3 via NI's CVS unit, the raw data I=20
extract from the Bumblebee2 (640x480 resolution) is 616080 bytes, where=20
I'd expect 614400 bytes (640x480x2). The extra 1680 bytes appear to be a=20
buffer of some sort (3.5x480). Could I be pointed to some details on=20
exactly what the format of the raw data returned is?=20


=00
--=3D-Bs4SJ9HpEhxCbnxO9cSh--

--=-Bs4SJ9HpEhxCbnxO9cSh--